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Solution Integrator (Voice)

Job Description
Solution Integrators (SI’s) are responsible for the deployment and integration of Infrastructure Solutions in enterprise environments. SI’s will work from a Statement of Work (SoW), as provided by a Solution Architect, to configure and install Network and Unified Communications solutions for FlexITy® customers.

Requirements:

  • Work from Statement of Work (SoW), as provided by Solution Architect, to configure and install network and Unified Communications solutions for FlexITy customers Essential Duties and Responsibilities
  • Configure and install Network Equipment and Unified Communications (UC)
  • Applications as defined in SoW’s provided by FlexITy UC Solution Architects.
  • Work with UC Project Manager to ensure complete customer project delivery with high customer satisfaction.
  • Provide post cutover support to customers.
  • Train administrator and end user customers on solutions deployed.
  • Complete training as required by FlexITy?
  • Maintain certifications as required by FlexITy
  • Design and build customer Proof of Concepts (PoC’s)
  • General Lab setup, teardown and maintenance.
  • Provide 3rd level support to FlexITy TAC engineers as required.
  • Maintain high customer satisfaction.
  • Provide assistance to Managed Services and FlexTEL as required.

 

Qualifications:

  • College/University Degree in Communications / Information Technology or relevant industry experience
  • Functional knowledge of Cisco CUCM, CUC, UCCX, IM & Presence, Jabber, WebEx, Prime
  • Functional knowledge of Computer Telephony Integration – CTI, Interactive Voice Response
  • Functional knowledge of telecommunication infrastructure and structured cable design
  • Fundamental knowledge of circuits and IP networking to effectively troubleshoot connectivity
  • Ability to speak in a clear and concise manner to a wide range of end users is required
  • Able to work on multiple projects simultaneously
  • Ability to learn and master new technology quickly and improve personal performance through continual self-study
  • A sense of urgency to complete tasks and assignments
  • High level of integrity and honesty
  • Good time management skills
  • Ability to work independently as well as in a team environment
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Possession of a Cisco Certificate of any discipline would be a major asset, specifically: CCNA, CCNP, and CCIE.

 

 

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