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Today’s customers are engaging with organizations across a variety of channels, and your service agents need to be equipped for interactions by phone, real-time chat, email and more. In a fast-moving business environment, customers do not want to be kept waiting, constantly transferred among representatives or forced to repeatedly state their issues.

To increase customer satisfaction and contact centre performance, companies can leverage FlexITy’s Contact Centre Solutions, which provide intelligent contact routing, call treatment, multichannel contact management, voice over internet protocol (VoIP) telephony and a full suite of advanced unified communications features. Empowered by these tools, call centres are able to:

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