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Today’s customers are engaging with organizations across a variety of channels, and your service agents need to be equipped for interactions by phone, real-time chat, email and more. In a fast-moving business environment, customers do not want to be kept waiting, constantly transferred among representatives or forced to repeatedly state their issues.
To increase customer satisfaction and contact centre performance, companies can leverage FlexITy’s Contact Centre Solutions, which provide intelligent contact routing, call treatment, multichannel contact management, voice over internet protocol (VoIP) telephony and a full suite of advanced unified communications features. Empowered by these tools, call centres are able to:
With better routing, knowledge sharing and options for engagement, organizations can improve the efficiency and service quality of their contact centres. Additionally, FlexITy’s combination of automatic call distributor (ACD) functionality and FlexTEL voice and unified communication tools does not carry the same cost as other, outdated legacy solutions, making it possible for organizations of all sizes to implement a world-class contact centre. Providing a great customer experience should be empowered, not limited, by technology. Working with FlexITy, organizations can ensure their contact centre is optimally designed to offer customers a smooth encounter no matter how they choose to get in touch.
To learn more about how FlexITy, Canada’s leading managed services provider, can implement a contact centre solution tailored to your needs, Contact Us today.